Refund Policy

Once a horse listing has been submitted and published, listing fees are generally non-refundable.

A listing fee pays for access to Black Horse Market's listing and marketplace services for the applicable listing period. It does not guarantee that:

• A horse will sell
• A listing will receive a particular number of views
• Buyers will contact the seller
• The seller will receive offers
• A horse will sell for a particular price
• A transaction will be completed

A refund will not normally be provided because a seller changes their mind, decides not to sell the horse, sells the horse somewhere else, receives no inquiries, receives fewer inquiries than expected, enters incorrect information, or no longer needs the listing.

Sellers are responsible for reviewing listing information before submission.

Where editing tools are available, sellers may correct or update their listing after submission in accordance with Black Horse Market's listing rules.

An error made by the seller when entering a horse's description, price, breed, age, location, photographs, contact information, or other listing information does not ordinarily qualify for a refund.

If Black Horse Market causes an error affecting a listing, we will make reasonable efforts to correct it.

If a horse sells before the end of the purchased listing period, including through Black Horse Market or another source, the unused portion of the listing period is not refundable.

Sellers should promptly mark horses as sold or remove them from active sale when appropriate.

We will correct legitimate duplicate charges or billing errors caused by Black Horse Market.

If you believe you were charged twice for the same purchase, charged an incorrect amount, or charged for a service you did not purchase, please contact Black Horse Market promptly so we can investigate.

If we determine that an incorrect charge occurred, we will provide an appropriate refund or correction.

If you pay Black Horse Market for a specific service and, because of an error attributable to Black Horse Market, we are unable to provide that purchased service, we may provide a refund, credit, correction, or replacement service as appropriate.

Temporary website maintenance, interruptions, technical issues, or circumstances outside our reasonable control do not automatically qualify for a refund.

Nothing in this policy limits refund or other rights that cannot legally be waived.

Fees paid for listing upgrades, featured placement, promotional services, premium visibility, or similar enhancements are generally non-refundable once the purchased service has begun.

Black Horse Market does not guarantee any particular number of:

• Listing views
• Search appearances
• Buyer inquiries
• Messages
• Offers
• Sales

Purchasing additional visibility does not guarantee a particular marketplace result.

Application, placement, promotional, or listing fees associated with the Champagne Collection are subject to the terms presented at the time of purchase.

Acceptance into or payment for Champagne Collection participation does not guarantee that a horse will sell, receive inquiries, achieve a particular sale price, or remain eligible indefinitely if the listing later violates Black Horse Market policies.

If a Champagne Collection application fee is introduced in the future, any refundability of that application fee should be disclosed before payment.

If Black Horse Market offers recurring seller memberships or subscriptions, applicable pricing, billing frequency, cancellation terms, and any specific refund rules will be disclosed at purchase.

Unless otherwise stated, cancellation of a recurring membership stops future renewals but does not result in a prorated refund for a billing period that has already begun.

Any rights required by applicable law will still apply.

Black Horse Market may remove or restrict listings that violate our Terms & Conditions, marketplace rules, safety requirements, or applicable law.

Fees associated with a listing removed because of a seller's violation are generally not refundable.

This may include listings involving fraud, intentional misrepresentation, unauthorized use of photographs or videos, prohibited content, impersonation, or other material violations.

If a seller purchases a particular listing type, upgrade, or paid service and later chooses a less expensive option, Black Horse Market is not required to refund the price difference unless expressly stated otherwise.

If you do not recognize a Black Horse Market charge or believe a billing error occurred, please contact us first so we can investigate and attempt to resolve the issue promptly.

Nothing in this policy prevents a consumer from exercising lawful rights with their card issuer, financial institution, or payment provider.

Knowingly filing a false or fraudulent payment dispute may result in restriction or suspension of a Black Horse Market account and may be investigated in accordance with our Terms & Conditions.

To request review of a duplicate charge, billing error, or other potentially eligible refund, contact Black Horse Market.

Please include:

• Your name
• Account email
• Listing or transaction involved
• Date of charge
• Amount charged
• Reason for the request
• Any supporting information

Black Horse MarketWebsite: BlackHorse.MarketEmail: Sales@blackhorse.market

Please use "Billing / Refund Request" in the subject line when possible.

We may request additional information reasonably necessary to locate and verify the transaction.

Approved refunds will generally be returned to the original payment method when possible.

Processing times may vary depending on the payment processor, card issuer, bank, or financial institution.

Black Horse Market may update this Refund Policy as our marketplace, pricing, memberships, and services evolve.

The "Last Updated" date at the top of this page identifies the most recent version.

Changes will apply prospectively as required by applicable law.